End-User License Agreement (“Agreement”)

Our EULA was last updated on November 25, 2025.

Please read this End-User License Agreement carefully before clicking the “I Agree” button, downloading, or using TRAFOLO Software.

Interpretation

All capitalized terms used in this Amendment and not otherwise defined herein shall have the meanings assigned to them in the Agreement.

Definitions

For the purposes of this End-User License Agreement:

• “Agreement” means this End-User License Agreement that forms the entire agreement between You and the Company regarding the use of the Application.
• “Application” refers to the software program known as TRAFOLO Simulation Software or TRAFOLO Magnetics, which is provided by the Company and downloaded by you onto a device. The Application uses certain third-party software that is not part of TRAFOLO itself. In particular, ElmerFEM and ParaView are required for proper functionality and are provided as separate programs under their own licences. TRAFOLO connects to such third-party software and libraries as a dynamically linked component, plug-in, or standalone external application.
• “Device-locked License” (also known as Business license) permits the Application to be installed on a single device within the Customer’s organization. The Application is tied to a specific Device ID, allowing multiple users to access the Application on that same device.
• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to the Latvian entity TRAFOLO Engineering with its registration number 44103125029 and webpage https://trafolo.eu/.
• “Consultancies” involve hands-on involvement of the Company to assist the Customer with case setup, conducting iterative analysis (including but not limited to geometry processing, meshing, parameter, and setting optimization), and helping with its validation.
• “Country” refers to Latvia.
• “Customer” is the individual or legal person who purchases an Application license.
• “Device” means any device that can access the Application, such as a computer or a digital tablet.
• “Distributor” is a company or organization specializing in marketing, selling, and supporting the Application. The Distributor has entered into an agreement with the Company, granting them the authority to market and sell the software on the Company’s behalf.
• “Floating License” (also known as Enterprise license) allows the Application to be installed on multiple Devices within the Customer’s organization but limits its use to one Device at any given time. These Devices should be physically located in the same country, except for laptops, which may be used across different countries temporarily for business purposes.
• “Support” involves assistance with Application usage, which includes clarifying documentation, answering questions relevant to the Application, and offering suggestions.
• “Third-Party Software” encompasses any external open-source or proprietary software, plug-ins, or libraries the Application utilizes.
• “User” is any authorized person who uses an Application, including:
  • “Academic User” – a person affiliated with a university or a research organization and uses the Application for non-commercial teaching, study, or research purposes only.
  • “Commercial User” – a person that uses the Application with the Customer’s license key and is authorized by the Customer to do this, e.g., is an employee of the Customer. 
  • “Trial User” – a person who uses the Application within a complimentary trial period. Typically, the Trial User downloads the Application from the link provided by the Company.
• “You” means the individual accessing or using the Application or the company or other legal entity on behalf of which such individual is accessing or using the Application, as applicable.

Acknowledgment

1. By clicking the “I Agree” button, downloading or using the Application, You agree to be bound by the terms and conditions of this Agreement. If You do not agree to the terms of this Agreement, do not click on the “I Agree” button, and do not download or do not use the Application.
2. This Agreement is a legal document between You and the Company, and it governs your use of the Application made available to You by the Company.

Granting a license

1. The Company grants You a revocable, non-exclusive, non-transferable, limited license to download, install, and use the Application strictly under the terms of this Agreement.
2. You may only use the Application on a device You own or control.
3. Application license does not include any license for any Third-Party Software that may be installed and used at your sole discretion. Separate license terms of use are applied to the Third-Party Software. You can review these licenses on the website https://trafolo.eu/third-party-software-licences/ or inside the Application Help -> Third Party Licenses. The Company complies with these licenses, ensuring their lawful use, including for commercial purposes. Integration of Third-Party Software with the Application, whether as a dynamically linked library, a plug-in, or a standalone application, depends on specific license terms.
4. Licenses to the Application are distributed as follows:
   1. Trial Users are issued a license to the email address they provide on the online form.
   2. Academic Users receive their license via the email they specify after their affiliation is confirmed.
   3. Commercial Users receive a license key, or several keys if more than one license is bought, sent to the email address coordinating the purchase or to an alternative email if specified.
5. You are not permitted to transfer, sell, or sublicense the license key to any individual or organization not authorized by this Agreement.
6. To activate the license, You should enable internet access for the Application (online activation) and input the license key when prompted. For non-floating licenses, the activation file can alternatively be acquired through a web browser (offline activation).
7. There are no restrictions on the number of Application instances that can run on a Device at any given time. This allows multiple simulation cases to be set up and solved concurrently in several open instances of the Application.
8. Devices using Floating License must have connection access to the Company’s licensing service (https://api.trafolo-services.eu/) via the internet to ensure proper license management.
9. A Customer can transfer a Device-locked License to a different Device by sending a request to the Company’s email at info@trafolo.eu.
10. The Company may revoke your Application license if You do not comply with the rules set out in this Agreement.

Payment and Subscription Plan

1. You may use the Application within a complimentary trial period as a Trial User by obtaining the Trial license. After the end of the trial period, a Trial User may use the Application by acquiring one of the following plans – Academic, Business, or Enterprise.
2. The rights to use the Academic plan provide Academic users with an Application for non-commercial tests, teaching, and research purposes only. Academic license eligibility and conditions are determined case-by-case, subject to the Company’s or Distributor’s discretion.
3. Unless otherwise agreed, the rights to use the Business or Enterprise plans will only take effect once the license fee has been paid to the Company or Distributor, or after the Customer has been invoiced and authorized to begin using the Application.
4. In case the Company or Distributor invoiced the Customer and allowed the Commercial User to use the Application, the Customer is liable to pay the invoice from the moment the Commercial User starts using the Application. In the event the Company or Distributor terminates the license due to the unpaid invoice, the Customer is liable to pay the license fee for the time till the termination.
5. Conditions and prices of the Application license are subject to change at any time, and the Company shall at all times be entitled to modify the set of available plans and vary the conditions for the plans for different Applications. The Company can also apply discounts and/or change pricing for the plans applied to different Applications.
6. The Customer acknowledges and agrees that in some instances under the applicable law, the Company may be obliged to withhold and/or collect and also pay taxes, charges, and/or other payments for You. In this case, the Company must inform You about the corresponding withholdings, taxes, and charges, which You or the Company shall pay with your participation under applicable law.
7. You acknowledge and agree that You shall not be entitled to reclaim taxes, charges, or other payments duly withheld and paid by the Company in accordance with applicable law.

Updates to the Application

1. The Company provides enhancements or improvements to the features/functionality of the Application, which may include patches, bug fixes, updates, upgrades, and other modifications. Updates may modify or delete certain features and/or functionalities of the Application. 
2. You further agree that all updates or any other modifications will be (i) deemed to constitute an integral part of the Application and (ii) subject to the terms and conditions of this Agreement.

Maintenance and Support

1. The Company supports the latest version of the Application. It may include bug fixes and updates to ensure the product’s proper functioning and performance.
2. For Academic Users and Trial Users Support is provided on an availability basis.
3. For Commercial Users, Support is unlimited in terms of hours per month and lasts for the duration that the Customer is eligible to receive updates. Consultancy services are provided as specified in the offer.
4. You are responsible for ensuring that no software or environment on your computer, such as firewalls, antivirus programs, or corporate network restrictions, blocks, interferes with, or affects the performance of the Application. Should you identify such an issue, the Company will make reasonable efforts to help identify and resolve the cause. However, the Company is not obligated to modify the Application to meet your specific needs, nor is it liable if the issue reoccurs.
5. The Company issues software updates by posting a notification in the Application interface, where You can agree to download and install it automatically. Alternatively, you can manually update the software by downloading the latest version from our website at https://trafolo.eu.

Term and Termination

1. This Agreement shall remain in effect until terminated by You, the Company, or Distributor, depending on who has granted you the license.
2. This Agreement will be terminated and the license revoked, effective immediately, if the client deliberately fails to comply with any provision of this Agreement.
3. Upon termination of this Agreement, You shall cease all use of the Application and delete all copies of the Application from your Device.

Warranties and Limitation of Remedies

The Application is provided to You on an “AS IS” and “AS AVAILABLE” basis. While the Company will provide maintenance and support as described in the Maintenance and Support section, it does not guarantee that the Application will meet Your specific requirements, work with any particular hardware, software, or systems, operate without interruptions or errors, or that all issues can or will be corrected. Any advice or information You receive from the Company, whether written or verbal, does not create any warranty beyond what is expressly stated in this Agreement.

If the Application, when used as recommended and in a supported environment, fails to perform in all material respects as described in this Agreement, Your sole remedy and the Company’s only obligation will be, at the Company’s choice, to: (i) provide a correction or workaround, (ii) modify the Application so that it substantially conforms to the documentation, or (iii) if options (i) and (ii) are not feasible, terminate the licence for the affected Application and refund a pro-rata portion of the fees paid for it. For a perpetual (paid-up) licence, this pro-rata refund will be calculated on a straight-line basis over 48 months from the delivery date; for subscription licences, it will cover the unused, prepaid portion of the subscription period.

Limitation of Liability

1. To the maximum extent allowed by law, the total liability of the Company and its suppliers (such as cloud hosting providers, licence server operators, and other third-party services used to provide the Application) for anything related to the Application or this Agreement is limited to the amount You have paid for the Application.
2. To the maximum extent allowed by law, neither the Company nor its suppliers are liable for any indirect or consequential losses, including loss of profit, data, business, or privacy, arising from Your use of, or inability to use, the Application or any Third-Party Software or hardware used with it, even if they were informed such losses might occur.
3. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to You.

Confidentiality

1. Non-public information, including but not limited to information relating to your business, which you have provided to Company, such as trade secrets, proprietary information, calculations, models, and other files, is considered a “Confidential Information”. 
2. All communications between the Customer and the Company, including geometry data, simulation settings, simulation results, and any other files or documents shared by the User with the Company for support purposes, are strictly confidential unless otherwise agreed by both parties.
3. The Company is not authorized to collect or transfer any confidential information related to simulation models operating on a Customer’s computers. If a user sends a simulation model to the Company via the Application or email, such submissions are treated as confidential information.
4. The Company recommends that Customers either remove any confidential information or modify the models before sharing them with the Company for support purposes through the Internet.
5. Company will not disclose, reproduce, summarize, and/or distribute the Confidential Information in any form or through any medium except as necessary to fulfill its obligations under these Terms.
6. Company may disclose the Confidential Information to its advisors, consultants, and other representatives only on a need-to-know basis and to the extent necessary for carrying out the purpose outlined in these Terms. Company shall inform such representatives of the confidential nature of the Confidential Information before disclosure and shall assume liability for any breach of confidentiality and unauthorized use by representatives to whom Company has disclosed the Confidential Information.
7. Company shall immediately notify you upon discovering any unauthorized use or disclosure of Confidential Information and cooperate with you in every reasonable way to help you regain possession of the Confidential Information and prevent its further unauthorized use or disclosure.
8. Upon your written request, the Company will return to you or certify to destroy all original Confidential Information and all copies thereof made by the Company.
9. Company shall maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Confidential Information against loss, misuse, unauthorized access, disclosure, and alteration.
10. You acknowledge and agree that none of the internet methods of transferring data within and no method of storing information in an electronic form provide absolute security.

Intellectual property

1. Given that you do not violate the present Terms, the Company provides a limited, nonexclusive, worldwide, and non-transferable license for using the Application under the applicable plan and given license type.
2. You are prohibited from deleting, adjusting, or hiding the signs of secure copyrights, trademarks, designs, and signs, notifying about other rights used by the Company on the Application.
3. Intellectual property rights for the result or product you gained in using the Application belong to you.
4. You are prohibited from providing sublicenses for the licensed rights provided to you under these Terms.
5. You acknowledge and agree that you are personally liable and responsible for all the content that you make publicly available using the Application.
6. You acquire only the right to use the Application and do not acquire any rights, express or implied, other than those specified in these Terms. Nothing in these Terms shall mean the transfer of non-material and exclusive rights of the Company to you.

Business Contact and Account Data

1. The Company collects and uses the business contact and account details you provide when using the Application (such as your name, work email, phone number, company name, role, and billing information) as necessary to provide the Application and manage your account. This information may be shared with third parties where required by law, for example, for accounting or compliance purposes.
2. The Customer has the right to request information regarding the collected data.
3. Unless otherwise agreed, the Company may indicate that your company uses the Application.
4. Unless agreed otherwise, the Company may use and share aggregated or non-identifying information about use of the Application. The Company may also collect anonymised usage statistics to improve the service. Where available, you can disable such analytics in the Application settings.
5. If the Company is involved in a merger, acquisition, restructuring, or sale of assets, the related contact and account data may be transferred as part of that transaction. In such cases, the Company will notify you at the email address linked to your account before different terms and conditions apply.

Changes to this Agreement

1. The Company may revise this Agreement at any time. Users with an active license will be informed through the email connected to their license and receive a notification about the updated Agreement in the following update of the Application. Upon receiving this notification, Users will have 30 days to accept the new terms. During these 30 days, Users can continue operating under the terms that were previously in effect.
2. By continuing to receive updates and Support for the Application after any changes to the Agreement take effect, you agree to adhere to the revised terms. If you do not agree to the new terms, you will no longer be authorized to receive updates and Support for the Application.

Governing Law

1. The laws of the Country, excluding its conflicts of law rules, shall govern this Agreement and your use of the Application. Your use of the Application may also be subject to other local, state, national, or international laws.
2. You represent and warrant that (i) you are not located in a country that is subject to European Union sanctions or has been designated by the European Union as supporting terrorism, and (ii) you are not listed on any European Union or other applicable list of prohibited or restricted parties.

Entire Agreement

1. The Agreement constitutes the entire agreement between You and the Company regarding your use of the Application. It supersedes all prior and contemporaneous written or oral agreements between You and the Company.
2. You may be subject to additional terms and conditions when You use or purchase other services provided by the Company or Distributor, which will be provided to You at the time of such use or purchase.

Notifications

1. All notices and messages required under these Terms, including any changes to the Terms, will be given in writing. The Company will send them by email to the address you provided and by updating the Terms on the Website.
2. The date of receipt of the notification sent by email shall be considered the date when the notification was sent.
3. If you have any questions about this Agreement, You can contact us by visiting our website https://trafolo.eu or by emailing info@trafolo.eu.